Frequently Asked Questions

  • ENTERTAINMENT - BLUETOOTH®

  • ENTERTAINMENT - AHA™ RADIO

Entertainment - Bluetooth

What is Bluetooth® Audio?

Bluetooth® audio allows you to play music wirelessly through your vehicle’s audio system using a compatible, Bluetooth®-equipped device that has been paired with the system.

HOW DO I KNOW IF MY DEVICE WILL WORK WITH THE SYSTEM?

Click here to see if your Bluetooth®-equipped device is compatible.

HOW DO I SET UP MY DEVICE TO WORK WITH THE SYSTEM?

Click here for instructions on pairing your compatible device with your vehicle.

HOW DO I MAKE CALLS USING VOICE RECOGNITION?

When your paired phone is in the vehicle and turned on, you can make and answer calls without touching your phone. Just follow these simple commands and the system will walk you through the rest of the commands with ease.

At any time you may press the TALK button and after the beep say:

  • “CALL” or “DIAL”
  • “CALL” or “DIAL” + the person’s name you want to call (example: “CALL JOHN SMITH”).
  • “CALL” or “DIAL” + the number you want to dial (example: “CALL 555-1212”). 

Functions and options using voice recognition:

  1. Say “REDIAL” to call the last contact dialed.
  2. Say “CALL BACK” to call the last person who called you.
  3. Say “GO TO CONTACTS” or “SHOW CONTACTS” to display contact list.
  4. Say “RECENT CALLS” to display call history.

HOW WILL PERFORMANCE OF VOICE RECOGNITION COMPARE TO THAT OF MY SMARTPHONE OR MOBILE DEVICE?

The system uses your device’s mobile service, so the same level of performance will apply. For example, if you experience static on your smartphone due to low signal strength, then you will also experience static using voice recognition.

WHERE CAN I FIND ASSISTANCE FOR USING VOICE RECOGNITION?

To access help for using voice recognition:

  1. Press the TALK button.
  2. After the beep, say, “HELP” for options in your current area of operation.

To access voice recognition tutorials:

  1. Press the TALK button.
  2. After the beep, say, “TUTORIALS.”
  3. Select from General, Audio, Phone and Advanced for a brief review of basic commands in that area of operation.

WHY DOES MY DEVICE’S BATTERY SEEM TO DRAIN MORE QUICKLY WHEN I USE BLUETOOTH®?

The battery performance of your mobile device depends on many factors, including the features and settings you use. Utilising the Bluetooth® feature in some devices may drain the device’s battery more quickly. To preserve battery strength, turn Bluetooth® off when you are not using it.

CAN I USE THE BUTTONS ON THE MULTIMEDIA CONTROL TO CONTROL MY COMPATIBLE, PAIRED BLUETOOTH® AUDIO DEVICE?

Yes. Tilt or turn the Multimedia Control and move the cursor to the desired icon for play, pause, forward or skip. Press the Multimedia Control to select the desired icon.

WHAT KIND OF AUDIO QUALITY CAN I EXPECT FROM THE BLUETOOTH® AUDIO FEATURE?

Audio quality will vary by device, network and music files.

IF MY DEVICE IS NOT BLUETOOTH®-EQUIPPED, CAN I PLAY MUSIC THROUGH THE VEHICLE’S AUDIO SYSTEM?

Yes, you can listen to an iPod® or other compatible portable audio player through your vehicle’s speakers using the USB mode or by connecting it to the AUX (auxiliary jack).

WHY IS IT SOMETIMES HARD TO HEAR MY BLUETOOTH® THROUGH THE AUDIO SPEAKERS?

This may be due to an improperly adjusted volume control setting on the mobile phone or audio device. For best performance when using Bluetooth®, first adjust the volume level on your mobile phone or audio device to the highest possible level before distortion starts, then adjust the volume on the audio system.
Some vehicles exhibit low volume when using Bluetooth®. This requires the audio volume to be turned unusually high to achieve normal listening levels. When you’re finished using Bluetooth®, reduce the volume level again because the audio system re-engages and high volumes can occur on other modes including radio, or auxilliary.

HOW MANY CONTACTS CAN MY SYSTEM HOLD?

You can import up to 1,000 contacts from your connected phone via Bluetooth®, including address and image, when applicable.

IS IT NECESSARY TO PAIR MY MOBILE PHONE AFTER UPDATING THE PHONE SOFTWARE?

After updating the operating system of your mobile device (such as Windows, Android or iOS), pairing information may be invalidated. If this occurs, follow the pairing procedure to add it again. Similarly, if your dealer updates the vehicle software you may need to re-pair your device.

I AM HAVING TROUBLE RECONNECTING OR RE-PAIRING MY PHONE TO THE HANDSFREE SYSTEM. WHAT SHOULD I DO?

Delete the handsfree system from the Bluetooth® menu on your phone and delete your phone from the Bluetooth® menu on the handsfree system. Follow appropriate procedures to connect or pair your phone.

HOW SHOULD I SPEAK WHEN USING THE VOICE RECOGNITION FEATURE OF THE HANDSFREE SYSTEM?

Speak in a normal voice, not too fast, too slow, or too loud. When speaking a contact’s name, speak in a fluid manner. Do not pause between first and last names.

AFTER I REACH THE END OF A PLAYLIST OR ALBUM, WHY DOES MY IPHONE PAUSE AND THEN RESUME SHUFFLING THE ENTIRE MUSIC LIBRARY?

This is the normal operation of the iPhone and it is not affected by the Bluetooth connection to the 124 Spider Handsfree System. The album or playlist will have to be manually selected to continue playing it.

WHY DOESN’T MY IPOD (IPOD TOUCH (1G) AND IPOD TOUCH (2G)) OR IPHONE (IPHONE (1G), IPHONE (3G)) DISPLAY THE SONG/ARTIST INFORMATION ON THE VEHICLE DISPLAY?

The Bluetooth profile AVRCP 1.3 or higher is required on both the vehicle and the device to support displaying the information in the vehicle. In this case, the vehicle supports the profile but the devices do not. Therefore the device is not sending the song/artist information to be displayed.

Entertainment - Aha™ Radio

GENERAL

WHAT IF I FORGET MY PASSWORD?

If you forget your password, it is easy to reset. From the login screen in the mobile application, simply tap the Forgot Password link below the password field. After providing your account email address, you will receive an email with a link that will take you through the process of resetting your password.

WHAT ARE STATION TYPES?

You may choose from the following station types: Podcasts, Audiobooks, Internet Radio (internet only as well as internet streams of AM/FM stations), Music Services, Local Search (Yelp), and Social Media (Facebook and Twitter).

WHAT IS THE STATION MANAGER?

The Station Manager within the mobile application supports categories and search, so you can find the content you’re looking for more easily. If you see a station you’re interested in, visit the Station Info page to read more about it or listen to a preview.

ARE CONTROLS AND OPTIONS THE SAME FOR EVERY TYPE OF STATION?

No. Depending on the type of station, some of the controls and options may vary. For example, streaming radio is a live broadcast, so you can’t fast forward or rewind the way you could with a podcast or audiobook. Also, only Facebook and some Community stations support SHOUT recording.

HOW DO I ACCESS FEATURED CONTENT?

To access the Featured Content section, within the mobile application tap the button at the top left of screen to reveal the side Menu. Select Featured to reveal currently featured stations. These stations contain a mix of great content to get you started right away. Featured content changes frequently. If you see a program you like, be sure to select the +Add to Presets button to save the program to your presets.

SOCIAL MEDIA

DO I HAVE TO ASSOCIATE MY ACCOUNTS WITH AHA™ TO ACCESS MY FACEBOOK AND TWITTER FEEDS?

Yes. Within the mobile application go to Aha™ Settings and select Associated Accounts. Provide your account details as prompted for each account. To disconnect an associated account, select Unlink Account.
Facebook and Twitter then need to be added as presets within your Aha™ mobile application to enable you to access the feeds in your car.
You can also connect your Facebook or Twitter account to Aha™ the first time you visit the Facebook station within the mobile application. Just follow the prompts for associating your account.

WHAT FACEBOOK FEATURES CAN I ACCESS WITH AHA™?

By translating text to audio, Aha™ allows you to listen to audio versions of your Facebook News Feed. You can also record and post playable audio messages, or Shouts, to your Facebook wall. Associate your Facebook account with Aha™ and add as a preset to get started.

WHAT IF MY FACEBOOK HAS NO UPDATES OR CONTENT?

Facebook limits developer access to the last 24 hours of feed updates. If you don’t have any relevant updates during that time the station will be empty.
There could be a problem with your Facebook Connect session. Within the mobile application, go to Aha™ Settings and select Associated Accounts. Select Unlink Account and then associate your Facebook account again.
If you are still experiencing problems, submit a support request to support@aharadio.com and we will look into it.

WHAT TWITTER FEATURES CAN I ACCESS WITH AHA™?

Listen to audio versions of your Twitter feed and retweet messages you like. Associate your Twitter account with Aha™ and add as a preset to get started.
If you haven’t associated your Twitter account with Aha™, or you don’t have a personal Twitter account, you may still enjoy some of our Twitter List stations created from curated lists of popular Twitter users, celebrities for example.

SHOUTS

WHAT ARE SHOUTS?

Some stations offer the option of recording audio messages up to 30 seconds long. These are called Shouts. How they are used can vary by station type.
Facebook—Recording a SHOUT within your Facebook station will post a playable audio file on your Facebook wall that also appears in your friends’ News Feeds.
Community—Aha™ offers a variety of community Shout stations spanning topics ranging from Karaoke to Driver Rants. If you don’t see the topic you want, let us know at support@aharadio.com.

HOW DO I USE SHOUTS ON FACEBOOK?

Create a Shout by tapping the microphone button at the bottom of the screen and record a short message. It will soon appear on your Facebook wall and friends’ News Feeds as a playable audio file. Unfortunately, you cannot listen to your own Shouts.

LOCATION STATIONS

WHAT IS THE HUNGRY STATION?

The Hungry station enables you to search for places to eat based on your location. Access Hungry and other local search stations by navigating to the “NEARBY” screen in the Aha™ menu in the car.

WHAT IS THE COFFEE STATION?

The Coffee station enables you to search for coffee shops based on your location. Access Coffee and other local search stations by navigating to the “NEARBY” screen in the Aha™ menu in the car.

MEDIA PLAYER CONTROLS

HOW DO I CHANGE VIEWS?

If the station you are listening to in Aha™ offers multiple episodes or content choices, you can tap the button at the top right corner of the screen to choose between Slideshow and List View.
Slideshow—Navigate easily from episode to the next using Slideshow. This is the default view for most stations.
List View—See multiple episodes at once by scrolling through a running list then select the one you want to play.

SETTINGS

WILL PLAYING AHA™ INCREASE MY DATA USAGE?

Unless you have an unlimited data plan for your phone, extensive use of Aha™ can significantly increase your data usage. Visit the Usage tracker within Settings to see how much data you have used since installing the Aha™ app to your phone (excluding WiFi). As a guide, listening to an hour of live audio uses 30-60MB of data.
You can minimise data usage by disabling Stream Caching in the Settings area of the mobile application. This may adversely impact audio playback in some coverage areas, however, you can enable and disable this feature as often as you like.

HOW CAN I EDIT PRESETS?

You can remove/delete a Preset or change the order of appearance by selecting Edit Presets from the side Menu screen within the mobile application. Tap the up/down arrows to change the order. To remove a station, tap the circle next to the station name and a Delete button will appear at the bottom of the screen. Location based services such as Coffee and Hungry stations cannot be deleted.

HOW DO I ALLOW EXPLICIT CONTENT?

By default Aha™ automatically filters and blocks explicit content for you. If you would like to enable the ability to listen to explicit podcasts, as well as comedy or user-generated shouts, within the mobile application go to Settings and switch Allow Explicit Content to On. If you attempt to play an explicit podcast without first enabling explicit content, you will be reminded to update your settings. In stations where explicit content is mixed with non-explicit content, the explicit content items will be filtered out entirely until you change the setting.